Tag: "xbox live"

11 year old racks up £1000 on Xbox Live - bad parenting

The press seem to be on a roll with anti-Xbox Live stories as of late. A few weeks ago it was the kid caught cheating with a modified profile, and as a result had his gamerscore reset and his zone changed to "cheater". His mum complained and demanded his achievements back and the "cheater" removed from his gamer tile, after Microsoft refused she went to the press. In the end we found out the kid had cheated, despite his mum protesting his innocence. The kid cheated, end of story.

Well this week we've got something a bit different now the Daily Mail are featuring a story about an 11 year old boy spending £1000 on the Xbox Live Marketplace.

Right off the bat I would like to quote the Xbox Live Terms and Conditions:

The Service is not intended for use by children under 13, except together with a parent or other adult supervision

With that out of the way...

A desperate mother has condemned Microsoft after her 11-year-old son racked up a £1,000 debt on her debit card - through his Xbox. Brendan Jordan racked up a bill of £1,082.52 on his Xbox without realising all the purchases were being charged to his mum Dawn Matthews' card.

Oh dear.

She entered her debit card details into the family Xbox to pay for Brendan's subscription to his favourite game. However, Brendan repeatedly clicked on additions and extensions - racking up a £1082.52 debt to her account over six months.

Oh so in other words, you let your kid spend the money. And now you want it back? Tough you got the stuff you paid for, as it clearly states "there are no refunds for this item". NO REFUNDS.

Microsoft make it perfectly clear what's going on, they'll show two or three screens when you're buying Microsoft Points, making it clear this will debit your account, it mentions the amount and the fact it'll take it from a credit card. Your 11 year old kid is taking you for a ride if you think he didn't know what was going on.

It is ridiculous to allow someone of his age to make payments without any checks being done.

You're quite right and the fact of the matter is Microsoft do check.

When you would have set up your son's account it would have asked for an age. Under 18 and he'd get a child account. With all the parental controls anybody would need, and by default would prevent any purchases from the Xbox Live Marketplace.

So either they lied about his age when setting up his account, or the mother enabled purchases on her son's account.

In addition to that it took six months before his mother realised he was spending all this money. Surely she would have noticed the dozens if not hundreds of MICROSOFT *XBOX LIVE transactions on her statement? Or you know check their e-mail where receipts would be sent? Apparently not.

Stop trying to blame others for your own bad parenting.

Users with hacked consoles banned from Xbox Live - oh noes

The BBC are running this as their lead story under technology at the moment.

How the hell is this worthy of being the lead technology news item at the moment. Microsoft have always banned modified consoles from Xbox Live for the last 7 years since the service was launched has anyone given it this much coverage when the other batches of users were banned? No.

What's worse, the BBC even features the opinions of one Radio 1 listener who was banned and turn it into an entire article.

I was pretty distraught at the time, I can't remember exactly what it said but I saw the words 'banned' and I was gutted, completely gutted.

At first I was in shock, I mean it's always at the back of your head using pirate games you know there's that possibility but you haven't heard about it, there's been no warnings and you haven't heard it happen to anyone in the last two years.

Too bad. The terms of use clearly states no modified consoles are allowed on the network. Not just to stop piracy but to stop people modifying games and cheating on the service.

I've probably saved about £600 and I've copied roughly 30 or 40 games. A lot of them I've downloaded or I've taken off friends that have downloaded themselves.

Go to jail, do not pass go, do not collect £200.