Linux trolls taking over the internet

Time for a rant, the Digg crowd has been annoying me for some time, it's the same old anti-Microsoft Linux and Mac crowds, only probably some of the least mature out of them. I've just noticed that in the technology section the following was in the top 10 'Vote to have Linux Dell PCs available Worldwide'.

What the hell? How come something like that possibly get in the top 10.

So we come to Dell's IdeaStorm, this was a website set up by Dell so customers could make suggestions to them, it started off great and has had many good suggestions for Dell to make, like having options to not pre-load PCs with lots of bloatware.

However it was abused by a lot of Linux zealots, who have frankly wrecked it with endless anti-Microsoft nonsense. It started off with a suggestion for Dell to sell PCs with Linux pre-installed (they have done this in the past), thousands of Linux fans signed up just to vote saying they would love to buy a machine with Linux on. So after a few months Dell released such a system, it was something like $200 more expensive than a system with Windows on it (not surprising when you have to consider the additional support costs Dell would have to manage).

Now I have no objections to Dell selling PCs with Linux on, but IdeaStorm has been ruined, all the other great ideas like not having lots of pre-loaded bloatware installed get swamped by thousands of these zealots, despite them being in the minority, that isn't how a democracy works.

Now what are they doing? Trying to get the Linux PCs sold worldwide, I really hope Dell has the sense not to decide this based on their troll-infested IdeaStorm website. How are the trolls doing this? By using multiple accounts and legions of anti-Microsoft children and/or trolls to cover the web in links to this post on IdeaStorm.

For Dell, who were lead on to believe they'd get significant sales from having Linux installed on PCs, I'm sure are not happy about this, all those anti-Microsoft children, with their 6 different accounts voting and leaving comments like 'I'd buy a Dell Linux PC', and then Dell only sell about 7 systems.

Come on grow up, there are so many more pressing matters in the world you lot can direct your energies into, instead of childish OS rivalries and trying to flood every community on the web with your propaganda.

Some of the worse cases coming from the Microsoft support newsgroups, where perhaps a dozen of these trolls hang around urging people to download and install Linux. In many cases these aren't computer savvy users, yet they're being told to format and install Linux, led to believe all their problems would go away. The trolls don't stay around afterwards to hear that their computer won't boot anymore, or that even if they can get Linux installed, none of their hardware works properly, or they can't get on the internet anymore.

This shows how utterly stupid the trolls are, by pushing Linux on the mainstream at this point in time, when Linux is utterly not ready for the mainstream, they're only creating a bad reputation. These people, normal every day computer users, who have been duped into installing Linux, will probably never go near it again, and when one of their friends talks about it, they'll just repeat their bad experiences like 'I had to edit all these texts files for 3 days just to get my modem to work and then the browser kept crashing and I had to pay £100 to pay somebody to fix my computer and put Windows back on it'.

I think we need to start a campaign 'Say no to Linux trolls', heck I'd be willing to bet most Linux trolls run Windows anyway.

4 comments

Comment from: Bill Bacoyiannis [Visitor]
I Agree 110% with your comments. The Linux/Mac fanboys flame on DIGG,Slashdot and other sites to the point where they are taking over.

Be carefull what we read on the web, a few can take over.
19th June 2007 @ 03:11
Comment from: RichardatDELL [Visitor] · http://www.direct2dell.com
Hi Paul

Thank you very much for the feedback. I appreciate the perspective and want you to know that I am sharing it with our team that works on Ideastorm, as all our customer views are important to us.

I do want you to know that on "bloatware", because our conversations with bloggers, comments like yours, Ideastorm and other, we had further developments on this front today. You can read about it here:

http://direct2dell.com/one2one/archive/2007/06/18/18049.aspx

In the meantime, I hope you and your readers will continue to visit Dell's Ideastorm and make sure your voice is being heard.

We appreciate everyones' involvement and feedback
20th June 2007 @ 01:33
Comment from: Caroline_at_Dell [Visitor] · http://www.ideastorm.com
Hey Paul,

I manage Dell's IdeaStorm, and although I work with RichardatDELL, I thought I'd chime in here too.

Yes, the Linux community is using IdeaStorm to tell Dell their ideas. But rather than that being bad for IdeaStorm, we think it's great. The Linux community is doing what so many other communities can do too - using the Internet to make their voices heard with the companies they buy from - or what to buy from.

Consumers of all kinds could jump on this bandwagon and start telling companies what they want and don't want, and why. Some call it crowdsourcing... at Dell, we consider it just another way of listening to our customers.

To your point though... are the votes on IdeaStorm a perfect representation of our entire customer base? Definitely not. Are there vocal minorities that are stronger in voice than some of the majorities? Absolutely yes. But over time, what would happen if more and more customers started using the Internet the way the Linux community does? And what if companies listened? Sorry for all the rhetorical questions, but I think it's a trend we all need to pay attention to.

As for IdeaStorm - we have an 'Ideas in Action' page, where you can see some of the other (non-linux) ideas Dell has implemented. We'll keep doing that - and hope more folks use IdeaStorm to share their ideas about Dell's products and services.

Thanks for your thoughts on this topic - I'm interested to see where this online community trend goes next, and what your readers think about it. Linux or no... do you think it will catch on?

PS - one correction to your post... the Ubuntu systems from Dell average $50 less than the Windows systems... not $200 more. Thanks!
20th June 2007 @ 17:13
Comment from: Jeff [Visitor] · http://ke9v.net/
I recently purchased a Dell desktop that was pre-loaded with Ubuntu Desktop 7.04. I was happy to support any effort that makes the OS a consumer choice.

Havig said that, I was not happy with the Ubuntu experience. I am a long-time Linux user but have grown weary of things that work for everyone else not being available on Linux. So I moved from Linux to the Mac in 2005. That after ten years on Linux.

But after two years on the Mac, there are still plenty of cool applications that are not available for the Mac or Linux so guess what?

I have installed Vista Home Premium on that new Dell box and it is amazingly good. I have no complaints and am really enjoying this new Windows experience.

The install took all of 20 minutes and was without doubt, the easiest OS install I have ever managed. The results are spectacular. I am very pleased to be a Dell customer and a Windows Vista user.
27th June 2007 @ 18:12

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